Our booking conditions
Binding booking
The contractual partner for the guest (hereinafter referred to as the tenant) is the respective owner of the accommodation (hereinafter referred to as the landlord). A booking is only binding with the explicit confirmation by e-mail and request for a deposit. With the payment of the deposit or the rental price by the tenant, the contract with the landlord is concluded and the booking conditions are accepted as an integral part of the rental agreement. If the rental agreement is terminated prematurely or the accommodation is left prematurely, the rental price will not be refunded.
Payment, cancellation and deposit
At the time of booking, a deposit of 30% of the rental price must be paid by bank transfer. The remaining amount, 70% of the rental price, must be transferred at least 60 days before arrival. For bookings made less than 60 days before the start of the rental period, the full rental price is due immediately. If a payment period of 3 working days from booking is exceeded, the landlord can withdraw from the offer, in which case no rental agreement has been concluded.
Up to 60 days before the day of arrival, cancellation is possible free of charge, up to 30 days before the day of arrival, 30% and thereafter 80% of the rental price are due.
Goodwill regulation for cancellation: If there is a replacement booking by a third party for the cancelled period, a maximum of the difference to the original rental price and the marketing costs of the new rental will be retained.
Before arrival, a deposit of 500 EUR must also be transferred to the landlord. If you book with more than 7 people, the deposit is 750 EUR. The deposit will be refunded within 14 days of departure and inspection of the property, provided that no damage or exceptional soiling has been detected.
The tenant is obliged to report any damage to the landlord immediately. The deposit will be retained in full or in part for:
- Damage or destruction of inventory
- Improper use of furnishings and equipment
- soiling or damage that requires renovation, repair or
Require renovation - Damage to floors, walls or ceilings
- Damage to technical equipment due to incorrect operation
- Damage to the outdoor area including pool and garden
- Loss of keys or access cards (flat rate 150 EUR per key/card)
In the event of exceptional soiling and increased cleaning costs, at least 100 EUR, if higher, then the actual expenses, will be deducted from the deposit. In particular, the following are considered to be exceptional pollution:
- Food and drink contamination on walls, floors or furniture
- Excessive waste generation outside the intended containers
- Heavy soiling from sunscreens or other cosmetics
- Coarse soiling in the outdoor area and pool
If the damage caused is higher than the deposit, the tenant is obliged to refund the difference up to the full amount of damage. This also applies to damage that is only discovered after departure, but can be proven to have occurred during the stay.
If the tenant does not comply with the payment deadlines, this constitutes a rough
breach of contractual obligations, which means that the lease is deemed to have been terminated without notice.
Arrival and departure
Arrival and departure in the summer season is only on Saturdays. Outside the summer season, other arrangements can be made with the landlord on request. Arrival is possible from 4:00 p.m., departure must be by 10:00 a.m.
Included services
All prices are final prices and are per night or overnight period. The price includes tourist tax, bed linen, towels, electricity, water, heating and final cleaning if necessary. Not included in the price are food, beach towels, intermediate cleaning, heating of the pool and commissioning of a whirlpool.
During the stay, there is no active care or cleaning of the accommodation. Cleaning services for the accommodation and individual rooms can be booked at an additional cost. These services must be agreed in advance.
Number of guests and use of the rental property
It is not allowed at any time to accommodate more people than are listed in the booking confirmation. If the maximum number of people (including children) who use or use the accommodation is exceeded, an immediate ban will be issued without a refund of the booking price. It is also not allowed to accommodate people other than those registered.
Tents and caravans are not allowed on the property, nor is there any other form of outdoor sleep. It is not allowed to smoke inside the property, nor are pets allowed.
The furniture may not be moved. In case of non-compliance, a fee of at least 100 EUR will be deducted from the deposit.
The times between 9:00 p.m. and 8:00 a.m. are considered quiet hours and are not to be disturbed by noise. The tenant must also ensure that third parties and neighbours are not disturbed or bothered unnecessarily during the other periods. Parties, celebrations and events are expressly prohibited at the property and on the property.
During the rental period, from 9:00 a.m. to 7:00 p.m. daily, and at any time in urgent cases, the landlord has unrestricted access to the property, accommodation and all rooms, including minor repairs and maintenance work on the pool and necessary work in the garden, such as lawn cutting and irrigation. A short-term announcement of access of at least one hour is sufficient.
The use of the swimming pool, whirlpool and sauna is at your own risk. Unsupervised bathing, especially of children and non-swimmers, is not permitted. An additional adult must be in the swimming pool area. The covers are for insulation purposes only and may not be entered. The renter is liable for any damage caused by entering the cover or improper use of the pool or hot tub.
House rules and security
The house rules of the accommodation must be observed. The safety instructions must be followed and the tenant must inform himself about emergency exits and access to extinguishing water or fire extinguishers.
In the event of a violation of previous regulations, the rental agreement is considered terminated without notice, with immediate effect, and the tenants must leave the accommodation immediately. There will be no refund of the rental price for the unused period. When accommodating animals or violating the smoking ban in the accommodation, the deposit will be forfeited. Any additional cleaning costs in excess of the deposit amount are to be borne by the tenant.
Registration of guests
All offered accommodations have all the necessary licenses issued by state authorities. The condition and equipment of the accommodation is described in the offer and it is guaranteed that all essential uses are present at the time of travel. The accommodation is handed over in a cleaned and usable condition. In the event of a defect in technical systems and equipment, the fastest possible repair is guaranteed within a maximum of 48 hours, as far as this is technically possible.
If the tenant notices inadequate cleaning or damage and defects when taking over the accommodation, these must be reported to the landlord within 24 hours of arrival. The tenant is guaranteed the lowest price, which means that the same accommodation cannot actually be rented elsewhere at a lower price, at the time of the booking made and for the same period of renting the accommodation. Otherwise, the tenant is assured of the lower price.
Owner's Assurances
All offered accommodations have all the necessary licenses issued by state authorities. The condition and equipment of the accommodation is described in the offer and it is guaranteed that all essential uses are present at the time of travel. The accommodation is handed over in a cleaned and usable condition. In the event of a defect in technical systems and equipment, the fastest possible repair is guaranteed within a maximum of 48 hours, as far as this is technically possible.
If the tenant notices inadequate cleaning or damage and defects when taking over the accommodation, these must be reported to the landlord within 24 hours of arrival. The tenant is guaranteed the lowest price, which means that the same accommodation cannot actually be rented elsewhere at a lower price, at the time of the booking made and for the same period of renting the accommodation. Otherwise, the tenant is assured of the lower price.
Liability of the tenant
The tenant is liable for all negligently or intentionally caused damage to the rented property, including furnishings, technical equipment and other equipment as well as financial losses. The tenant is obliged to compensate the landlord in full for the damage caused by him.
The tenant is obliged to avert or limit the occurrence of damage to the rented property and the leased property to the best of his ability and to contribute to keeping any kind of damage as low as possible. Especially in the event of fire, water intrusion and storm, the rented property must be protected in the best possible way and all necessary measures must be taken to avert the damage or keep it as low as possible.
In the event of unreported early departure by the tenant, the tenant is liable for all damages up to the time when the original tenancy would have ended.
Force majeure, loss of the leased property
If the concluded tenancy agreement cannot be fulfilled due to force majeure (e.g. war, natural disasters, epidemic, border closure, official orders, strike, etc.) or, even partially, loss of the leased property (e.g. due to fire), or if the fulfilment of the contract is significantly more difficult, the landlord can terminate the tenancy agreement without notice. In this case, possible payments by the tenant must be refunded within 14 days. Any further compensation for possible damage to the tenant, of any kind, is expressly
excluded.
Final provisions
If individual agreements are not applicable in whole or in part, regardless of the reason, an agreement that comes closest to the intended purpose shall apply.
Disputes
The contracting parties undertake to first bring about an amicable solution in the event of any grievances. For all disputes, the locally competent court in Zagreb shall be deemed to be the agreed place of jurisdiction in accordance with Croatian legal norms. The provisions of EU law do not apply and are expressly excluded.
Last updated: 21 November 2024
LIONEA GmbH
Friedrich-Ebert-Straße 36
03044 Cottbus
Germany
info@lionea.de
